Assessed Market Requirements for Support Services
Crimson conducted a study aimed at optimizing the alignment of our client's current service offerings with the requirements of their customers in the SMB market. This involved identification of global SMB customer requirements and capabilities for post-deployment break/fix service and support. Based on these requirements, market readiness and some channel constraints, we recommended specific offering definitions. Our efforts included research among SMB decision makers within the US, EMEA and APAC.
