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Market Insight

As you bring your products to market, you are walking a tightrope between customer needs and product capabilities. Translating between the two is critical and can be overwhelming.

At Crimson, we are dedicated to ensuring you:

  • Know, in advance, whether or not a market exists for your product and which segments are most attractive to pursue.
    Just because you can produce a product, doesn’t always mean it will appeal to your customers or to your existing market segment. At Crimson, we can help you understand the real value your product might bring to the market and can help you identify new or existing segments that will understand its value.
  • Understand the competitive dynamics at the business and technology level and implications in order to be successful in the market.
    Where will your product win? Where does your competition win? How can you maximize your product’s competitiveness in the market? Crimson has helped successfully position hundreds of products in competitive markets using comprehensive research and analysis. We can help you create a scenario where your product will win.
  • Determine the market requirements and the appropriateness of your current or planned product for your target markets.
    As you plan your products, information from the field is critical and can save you time and resources by ensuring you are designing for success. Crimson has developed methodologies for first-person research that will help you understand the needs of the market and create designs that will be inherently positioned to succeed.

Recent Work and Case Studies

Revolutionary channel program to attain market leadership

A major distributor found its industry amidst a shift from onetype of channel program to another. It was imperative to learn if there wouldbe enough potential sales growth to offet the market hit. In this situation,bankruptcy was a distinct possibility.

CHALLENGES

  • Decreasing channel revenue due to market shifts
  • Inability to chart a course into a new channel program
  • Lack of knowledge on potential for growth in the new channel sector

SOLUTIONS

  • Modeling with conjoint and logit analysisrevealed a need to change virtually the entire channel program
  • Analysis illuminated which new elements would provide the best returns
  • Created a completely new channel approach to take advantage of market shifts

RESULTS

  • After implementing the Crimson-drivennew channel program, the client increased its annualized revenue by 60 percentin the first quarter
  • As a result, the client went on to become one of the top threedistributors in its market

Cross-industry Customer Satisfaction Study and Action Plan

Crimson conducted a cross-industry study benchmarking our client’s customer satisfaction levels relative to their primary competitor.

CHALLENGES

  • Our client was experiencing a drop in adoption rates on a key product line. They attributed this to competitive incursion
  • They needed to identify change motivators within their client base to increase their market share

SOLUTIONS

  • Crimson conducted primary research among key technology decision makers to understand how the products in the category compared and where the relative strengths and weaknesses lay
  • Crimson examined customer satisfaction across a wide variety of parameters to attain a qualitative as well as a quantitive view

RESULTS

  • Crimson provided a comprehensive deliverable, outlining possible courses of action to help our client achieve results
  • The Crimson deliverable included a market-facing document that our client used to promote their new messaging

Provided Ongoing Strategic Market Intelligence

Our client, an enterprise technology leader, required ongoing and timely market intelligence to make effective business decisions in an emerging market.

CHALLENGES

  • The client's in house marketing and research departments were overtaxed, understaffed and not equipped to support their needs

SOLUTIONS

  • Through detailed market research and analysis, Crimson gathered data on announced and pending alliances, recent investments and competitive activities, helping our client determine the best way to approach an emerging market

RESULTS

  • Crimson provided ongoing strategic market intelligence information and incorporated it into a web site, enabling easy and efficient access to information

Researched and Implemented Global Product Launch Framework

Crimson developed a strategy for a global product re-launch for a leading software companies’ software distribution Website and marketplace.

CHALLENGES

  • The client needed to be more globally aware with its product launches
  • The current strategy was not addressing the cultural needs of the market

SOLUTIONS

  • Crimson analyzed country specific requirements, prioritized and recommended countries for a sequenced rollout, segmenting those in emerging and established markets
  • We researched, identified and recommended requirements for localization
  • We assessed high-level business cases by country for internationalization and localization of the marketplace, and supported our client in the development of go-to-market planning frameworks and content

RESULTS

  • Crimson managed communications and built consensus within the various involved groups to ensure that the strategy was in-line, and the product framework was available for launch in a timely manner
  • The program launch globally on-time and on-budget, and immediately paid dividends in client satisfaction and engagement

For more information on Crimson, please email info@crimson-consulting.com.

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