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Partner Community Management

When you help your partners to connect more effectively with you and with each other, you build a channel that is more easily scalable, more profitable to you and your partners and more vibrant than your competition. Crimson has a breadth of experience creating, enhancing and managing communities via portals, programs and sales tool development, increasing our client's revenue and their standing in the partner community.

Our goal at Crimson is to help you:

  • Enable your partners to become better at selling, marketing and supporting your product line.
    Communities can encourage your partners to more easily devise comprehensive solutions in collaboration with other partners. Crimson can help architect programs that encourage your partners to share knowledge and independently increase their technical, industry and business expertise.
  • Make it easier for your partners to get to revenue more quickly.
    Through effective collaboration, your channel partners can create solutions faster and more efficiently, decreasing their time-to-close while increasing access to new customers. Additionally, by sharing best practices amongst themselves, your partners can get closer to the sale without involving your sales force, improving both of your revenues and enhancing customer satisfaction.
  • Reduce the costs of managing your partner network
    By creating self-sustaining communities, you can scale your partner network investment up and down quickly. Because an involved community will begin to work together, answering questions amongst themselves and creating content that the whole community can leverage, you can further reduce your training and support costs.


Recent Work and Case Studies

Revolutionary channel program to attain market leadership

A major distributor found its industry amidst a shift from onetype of channel program to another. It was imperative to learn if there wouldbe enough potential sales growth to offet the market hit. In this situation,bankruptcy was a distinct possibility.

CHALLENGES

  • Decreasing channel revenue due to market shifts
  • Inability to chart a course into a new channel program
  • Lack of knowledge on potential for growth in the new channel sector

SOLUTIONS

  • Modeling with conjoint and logit analysisrevealed a need to change virtually the entire channel program
  • Analysis illuminated which new elements would provide the best returns
  • Created a completely new channel approach to take advantage of market shifts

RESULTS

  • After implementing the Crimson-drivennew channel program, the client increased its annualized revenue by 60 percentin the first quarter
  • As a result, the client went on to become one of the top threedistributors in its market

Online Global Partner Portal and Strategy

With a leading storage manufacturer, Crimson developed a web strategy to enable the online presence of a new reseller channel program. This included benchmarking competitor and best-in-class partner program websites and website strategies. Crimson evaluated the integration of indirect channel partner programs with channel website strategies and created a cohesive approach to support and drive indirect channel partner program objectives.

CHALLENGES

  • The client wished to upgrade its partner portal to a best of breed solution
  • The existing partner portal had low usage numbers and was confusing

SOLUTIONS

  • The Crimson strategy defined a business case and an implementation approach and timeline for extending our client's existing portal infrastructure to the indirect channel
  • Developed audience segmentation and personas
  • Provided ongoing assistance with Information Architecture and usability testing

RESULTS

  • As a result of the project, our client redesigned its existing reseller site, and enhanced select components of the existing corporate website
  • The site was recently extended to include additional partner programs for different business units
  • Crimson assists with providing outsourced web team support

Conducted Global Partner Market Research to Enable Increased Engagement

A major enterprise technology vendor needed to better understand their ISV partner ecosystem in two main global markets - North America and the European Union.

CHALLENGES

  • Crimson's client was a global leader, but did not have a good grasp of the intracacies of region-specific needs in two of their major markets
  • The ISV channel was critical to their success, but had not been prioritized within the organization

SOLUTIONS

  • Crimson provided a comprehensive study utilizing the 'Crimson ISV Ecosystem Capx Model,' an analytical process that yields coverage and investment recommendations into a specific partner category
  • Crimson used a combination of online panel interviews and telephone interviews to identify key influence partners in the ISV category in order to gauge their fit with client’s strategy and their programmatic support needs

RESULTS

  • Crimson’s ability to swiftly execute online and telephone interviews in various countries in the North American and EU regions was critical to the success of the project
  • The projected created an increased level of understanding and engagement in the client's global focus areas

Developed Route-to-Market Processes in Key Vertical Markets

Crimson's client was in the process of launching a new solution and needed to understand the most effective route-to-market in the global healthcare vertical market.

CHALLENGES

  • The client needed to identify how to best tap into key partner verticals, evaluate the application/solution opportunity, market alignment, market and revenues routes, and understand the partner value proposition

SOLUTIONS

  • Using a combination of primary and secondary market research, Crimson conducted healthcare vertical analysis, including partner identification, solution selection and ecosystem assessment
  • Crimson's approach included delineating key partner selection criteria in order to rapidly and effectively prioritize partners

RESULTS

  • The resultant Crimson report identified potential partners with discrete influence over both the customer acquisition and the solution-definition processes
  • The study enabled our client to successfully launch their product into a new vertical

For more information on Crimson, please email info@crimson-consulting.com.

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