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Partner Program Infrastructure

You are tasked with creating and managing effective and profitable channels. Program Infrastructure is critical to your success, helping you provide your partners with information in the way they want to receive it, decreasing your cost of doing business in the channel and increasing both yours and your partners' revenue.

At Crimson, we can help you leverage current thinking and technology to:

  • Improve your partners’ experience of doing business with you.
    Partners like to receive the information they want when they want it, and you need to ensure they are not overwhelmed or turned off by the information you send. Crimson can create programs to deliver your information effectively and with the infrastructure and logic necessary to ensure your partners receive exactly what they need - no more and no less.
  • Reduce the costs of managing your partners.
    A high touch channel is costly and inefficient. Through the creation and optimization of tools like scalable partner portals, Crimson can help streamline channel enablement and lead generation for not only your channel partners, but also for your internal channel management and operations.
  • Realize measurable increases in revenue.
    The bottom line for both you and your partners is revenue. You need to get your partners more leads and help them convert those leads more effectively. Crimson has delivered measurable increases in our clients' revenue through more effective creation, management and distribution of leads. This helps you become an increasingly important product line for your partners and increases your share of your partners' wallet .

Recent Work and Case Studies

Innovative Online Marketing Strategy to Serve Partner Community

Crimson was tasked with transforming the way a leading IT infrastructure company serviced their SMB and mid-market customers. Crimson developed an online strategy and created an online tool to facilitate management and delivery of marketing campaigns, more effectively reaching their audiences. As a result of our work and the tools we delivered, the company experienced significant improvements in customer satisfaction and increased customer engagement.

CHALLENGES

  • Company had a small team of internal campaign execution managers, each serving 30-40 partner managers
  • Due to resource issues, they were implementing only a handful of campaigns
  • Needed to target up to 6,000 partner relationships without increasing existing resources

SOLUTIONS

  • Created a new online tool to effectively create and manage marketing activity
  • Initial goal was to run at least 100 partner campaigns per month

RESULTS

  • Exceeded campaign target, enabling 700 campaigns to run per month - a capacity increase of 400 to 500%
  • Reduced cost to execute selected campaigns by 50%
  • Client is currently implementing a broader roll-out of the program to other internal groups

Online Global Partner Portal and Strategy

With a leading storage manufacturer, Crimson developed a web strategy to enable the online presence of a new reseller channel program. This included benchmarking competitor and best-in-class partner program websites and website strategies. Crimson evaluated the integration of indirect channel partner programs with channel website strategies and created a cohesive approach to support and drive indirect channel partner program objectives.

CHALLENGES

  • The client wished to upgrade its partner portal to a best of breed solution
  • The existing partner portal had low usage numbers and was confusing

SOLUTIONS

  • The Crimson strategy defined a business case and an implementation approach and timeline for extending our client's existing portal infrastructure to the indirect channel
  • Developed audience segmentation and personas
  • Provided ongoing assistance with Information Architecture and usability testing

RESULTS

  • As a result of the project, our client redesigned its existing reseller site, and enhanced select components of the existing corporate website
  • The site was recently extended to include additional partner programs for different business units
  • Crimson assists with providing outsourced web team support

Optimized VAR Channel Programs to Meet Partner Requirements

Our client was facing increased competition and sluggish adoption rates within their current channel. They had a new solution offering ready to launch and needed to understand how to best position their solution in their VAR channel.

CHALLENGES

  • Competitive incursion was causing previously strong relationships to suffer
  • The client did not want to succumb to margin pressure to "buy" their channel, but instead wanted to appeal to their channel's actual needs

SOLUTIONS

  • Crimson conducted detailed, primary research among the VAR partners likely to incorporate our client's solutions to determine their actual requirements and identify best practices that they found appealing
  • Crimson also analyzed the programs and activities of competitors within the clients VAR channel to ensure our client's program was competitive and that they were accurately positioned for price and performance

RESULTS

  • The resulting study was used as the foundation for enhancing our client's VAR partner relationship program, delivering a 24% increase in overall quarterly channel sales and helping meet launch goals

For more information on Crimson, please email info@crimson-consulting.com.

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